NeuroMaker BCI FAQ

Commonly Asked Questions

Focus 1 Hardware

Step 1. Make sure that the headband is turned on, by checking the front or side LED lights. 

Step 2. When the headband is turned on, check the pattern on the side LED. It should move from left to right, then from right to left. It should take around 5 seconds to complete this cycle. If the lights move way faster or slower, contact NeuroMaker support. 

Step 3. If the headband is left turned on for a long time, it will stop generating a wireless network. Restart the headband and look for the network again on your computer.

Step 1. Make sure all 3 hydrogel sensors are properly installed on both the front and the side. If the sensors appear to be hard and dry, replace them with new ones. 

Step 2. Make sure all 3 sensors are contacting your skin directly. Long hairs on the side can sometimes block the side sensors and need to be moved.

Desktop Software

Step 1. Make sure that the headband is turned on, by checking the front or side LED lights. 

Step 2. When the headband is turned on, check the pattern on the side LED. It should move from left to right, then from right to left. It should take around 5 seconds to complete this cycle. If the lights move way faster or slower, contact NeuroMaker support. 

Step 3. If the headband is left turned on for a long time, it will stop generating a wireless network. Restart the headband and look for the network again on your computer. 

Step 4. Before entering the SN number in the NeuroMaker BCI software, make sure your computer is connected to the headband Wifi. 

Step 5.  Double check if the SN number entered in the software matches the last 4 digits of the SN number on the side of your headband.

Your system may be flagging an unknown download to your system. This may occur on some devices. If you or your network security personnel need more information regarding BCI software please contact our support at support@neuromakerstem.com. 

Maintenance

If you are using NeuroMaker BCI with the black Focus 1 hardware, we recommend storing your device in the including black carrying case to ensure the hydrogel sensors don’t dry out. With included microfiber towelette regular cleaning, your sensors can last up to one semester to one year of class room use. So long as you are receiving brainwave data from your NeuroMaker BCI Connect software and the sensors fit comfortably on your scalp, there is no need to replace the hydrogel sensors.

Curriculum

The NeuroMaker BCI website has been upgraded! You can find two different portals to engage students: “Curriculum Materials” and “Student Projects” on the NeuroMaker BCI Educational Materials Portal. “Curriculum Materials” present all lessons in a linear, modular format to engage learners over a multi-week learning session directed and operated by the teacher. “Student Projects” provide student facing materials to complete a particular task. Take a look and see what you’ll enjoy!

NeuroMaker curricula and projects and designed around competency, not age level. Some middle school students are ready for higher order programming, while other high school students have never programmed before.  That being said, Middle and High School level CTE and STEM classes are the recommended users of this solution.

Contact Support

Can't find what you need? Please contact support@neuromakerstem.com